⚡ COMPLETE ISP MANAGEMENT PLATFORM

Run Your Entire ISP Business on One Powerful Platform

XIMS by Xonware is a complete ISP management system designed to help broadband providers, FTTH operators, Wi-Fi service providers, cable operators, and network businesses manage subscribers, automate billing, streamline complaint handling, improve collections, control reseller operations, and deliver better customer experiences from one unified platform.

Most ISPs struggle with disconnected tools, manual billing work, delayed complaint resolution, poor visibility into reseller or field activity, and weak customer communication. XIMS brings all major operational functions into one integrated environment so your team can work faster, your customers can get better service, and your business can scale with stronger control.

Subscriber lifecycle management
Automated billing and invoicing
CRM and complaint tracking
Reseller and franchise operations
Online payments and collections
RADIUS and network workflow support

Built for Modern Connectivity Businesses

Purpose-built for businesses that need operational control, reliable billing, customer visibility, and scalable service management across growing subscriber bases.

Broadband ISPs

FTTH / FTTx Operators

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Wi-Fi Providers

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Cable & IPTV

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Enterprise Connectivity

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Multi-branch Network

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WHY XIMS

One Unified System for Complete ISP Operations

Running an ISP efficiently requires much more than basic billing. You need visibility across subscribers, plans, payments, complaints, field teams, franchises, collections, communication, and service workflows. XIMS connects these operational layers so your business can run with fewer manual dependencies and greater process discipline.

Subscriber Management

Create, activate, modify, suspend, renew, and monitor customer accounts with complete lifecycle visibility.

Billing & Collections

Generate invoices, manage due dates, track payments, automate reminders, and reduce missed collections.

CRM & Complaint Control

Log service issues, assign teams, escalate cases, track turnaround time, and improve support quality.

Business Visibility

Track operational and financial performance through reports, dashboards, and actionable management insights.

CORE MODULES

Everything Your ISP Needs, Connected in One Platform

XIMS is not a generic software package. It is a focused ISP business and operations platform built around the real processes that broadband and connectivity providers deal with every day.

01

Complete Subscriber Lifecycle Management

Manage every subscriber from onboarding to long-term retention. XIMS helps your team handle registrations, KYC records, plan assignment, activations, account changes, renewals, suspensions, reinstatements, and service history from one organized system. Maintain clean customer records and ensure every subscriber interaction is visible to the right teams at the right time.

New customer onboarding
KYC and document tracking
Plan and package assignment
Renewals and status control
Customer profile timeline
Account history and activity logs

02

Automated Billing That Saves Time and Improves Cash Flow

Billing errors, missed renewals, and delayed collections can directly hurt ISP profitability. XIMS helps you automate recurring billing, create invoices, manage prepaid and postpaid workflows, apply taxes, track pending dues, and improve collection efficiency. Reduce dependency on manual calculations and gain better consistency across your financial processes.

Automated bill generation
Tax-ready invoice handling
Due and overdue tracking
Renewal reminders
Payment status visibility
Collection performance reporting

03

Faster Support Through Smarter Complaint Handling

Customer experience is often shaped by how quickly complaints are resolved. XIMS helps your support and field teams log complaints, assign responsibility, track progress, escalate cases, maintain service histories, and monitor ticket turnaround. This improves accountability and reduces the chance of issues getting lost in informal follow-ups.

04

Structured Control Over Resellers, Franchises and Partner Operations

For ISPs that operate through resellers or franchise networks, visibility and control are essential. XIMS helps manage partner hierarchies, customer mapping, top-up records, wallet activity, commissions, operational permissions, and financial accountability in a more organized way.

Reseller account management
Wallet and ledger visibility
Top-up and commission support
Role-based access
Customer allocation mapping
Transaction tracking

IMPACT WE DELIVER

Built to Improve the Metrics That Matter Most

The value of an ISP management system is not just in features. It is in how much friction it removes from daily operations. XIMS is designed to improve efficiency across the areas that most directly affect service quality, collections, coordination, and growth.

Improved Billing Discipline

Reduce manual dependency and bring more consistency to invoicing, due tracking, and renewals.

Better Collection Efficiency

Get clearer visibility into payments, pending dues, and follow-up actions.

Faster Complaint Resolution

Help support and field teams respond with better coordination and accountability.

Stronger Customer Visibility

Access the right subscriber information faster across departments.

More Partner Control

Track reseller and franchise workflows with greater clarity.

Higher Operational Scalability

Support business growth without proportionally increasing operational confusion.

WHO WE SERVE

Built for Multiple ISP and Connectivity Business Models

Different service providers operate with different commercial and technical realities. XIMS is designed to adapt to the operational needs of subscriber-driven businesses across multiple connectivity models.

Broadband ISPs

Manage customers, billing, complaints, collections, and business visibility from one platform.

FTTH / FTTx Operators

Support installation-led growth with stronger subscriber lifecycle and service management.

Wi-Fi Service Providers

Organize user access workflows, customer operations, and monetization-oriented business processes.

Cable / IPTV / OTT

Support bundled and subscriber-led service businesses with more centralized operational control.

Enterprise & Leased Line

Track service relationships, support cases, billing, and account-level visibility more effectively.

Partner-Driven ISP Businesses

Gain clearer control over franchises, resellers, and decentralized operating structures.

MOBILE-READY OPERATIONS

Empower Teams in the Field and Customers on the Go

Modern ISP operations do not happen only from the office. Teams need mobility, and customers expect self-service.

Field Workforce App

Give your sales teams, technicians, and operational staff the ability to work faster from anywhere. From new registrations and complaint updates to installation progress, collections, and on-field service coordination, a connected mobile workflow improves turnaround and reduces communication gaps.

Customer Self-Service App

Give subscribers a better service experience through self-service features such as bill payment, account visibility, complaint logging, notification updates, invoice access, and service request tracking. Customers benefit from convenience, and your support team benefits from reduced routine workload.

Ready to Simplify Your ISP Operations?

See how XIMS can help your business improve subscriber management, automate billing, streamline complaints, strengthen collections, and gain greater operational control across teams and partners.

Book a personalized demo to explore how XIMS fits your business model, operational challenges, and growth goals.