ISP billing software built for Indian broadband operations
Billing that stays connected to the subscriber and the network.
XIMS brings GST invoicing, online payments, subscriber CRM, RADIUS access, MikroTik operations, FTTH workflows, complaints, partner commissions and management reporting into one ISP operating platform—built in India for broadband businesses that need to scale with control.
Indian ISPs need more than invoice generation
An ISP bill is connected to a live service. When payment, subscriber status and network access are handled in separate systems, teams spend time reconciling records and correcting avoidable exceptions. XIMS connects the commercial and operational lifecycle—from lead and KYC to activation, billing, payment, RADIUS policy, complaints, field work and renewal.
It supports broadband ISPs, FTTH networks, WISPs, MSOs, cable operators and partner-led service businesses that need one dependable operating record.
From plan configuration to reconciled collection
One operating platform instead of disconnected tools
The comparison below describes architectural and operational differences between XIMS and conventional ISP setups. It does not refer to any named vendor, and actual capabilities vary by implementation.
| Operational area | XIMS | Conventional or fragmented setup |
|---|---|---|
| Subscriber record | One shared subscriber identity across authorized modules | Customer details often repeated across billing, network and support tools |
| Billing and network access | Payment and account state can drive approved RADIUS/network workflows | Billing and access frequently require manual synchronization or middleware |
| GST workflows | Tax-aware ISP billing and invoice operations in the core platform | Tax handling may depend on separate accounting or manual processes |
| Payments | Multiple supported gateways with webhook and reconciliation workflows | Payment links and settlements may be tracked across separate portals |
| RADIUS AAA | Subscriber access context connected with billing and CRM | AAA often operates as an isolated technical system |
| MikroTik | Native operational integration alongside standards-based RADIUS | Router changes may require separate utilities or manual access |
| FTTH operations | Subscriber, OLT/ONU and fibre context can be connected | Fibre and customer records are often maintained in separate tools |
| Complaints | SLA, subscriber, billing and field context in one workflow | Ticketing may lack live account and network context |
| Franchise/reseller | Four-tier hierarchy, scoped access and commission workflows | Partner calculations frequently depend on spreadsheets |
| Mobile experience | Customer self-care and field workflows read the same operational records | Apps may be loosely integrated or absent |
| Reporting | Cross-module operational and management reporting | Reports require exports and manual consolidation |
| Auditability | Important actions tied to user, time and business context | Audit history varies across tools and may be incomplete |
| Growth | Modular platform designed for multi-zone and multi-branch operations | More subscribers often introduce additional systems and reconciliation work |
XIMS is not positioned as “more features on one screen.” Its advantage is that subscriber, billing, payment, support and network operations share controlled relationships underneath.
Connect revenue events with service access
XIMS combines subscriber billing with RADIUS authentication, authorization and accounting. Approved rules can activate, restrict, change or disconnect service based on verified subscriber and account state, while network teams retain visibility into session context and operational actions.
For MikroTik-heavy networks, XIMS combines RouterOS-aware operations with standards-based RADIUS workflows — see MikroTik ISP billing and RADIUS billing software. For larger access environments, XIMS integrates with supported NAS, BNG and access systems according to the deployment architecture, alongside XIMS Access.
Billing connected to the fibre access lifecycle
XIMS links the customer service with its OLT, PON, ONU/ONT and supported CPE context, helping support teams distinguish account issues, session issues, CPE issues and shared fibre faults before dispatching a technician.
- Multi-vendor OLT/ONU operations according to verified support
- ONU association, provisioning and optical telemetry
- PON and port visibility
- TR-069 ACS for supported routers and ONTs
- Fibre inventory and route context
- Installation and field closure workflows
One journey from lead to long-term subscriber
Capture leads, evaluate feasibility, complete KYC/CAF, schedule installation, activate service, manage communications, resolve complaints and coordinate renewal from the same operating platform. Subscriber 360 gives authorized teams commercial, service and support context without switching between disconnected applications — detailed on the ISP CRM software page.
Built for the way Indian broadband distribution actually works
Model operator, franchise, reseller and zone responsibilities with scoped visibility, configurable commissions, wallets and top-ups, collections and performance reporting. Hierarchy depth and commercial rules follow the live product configuration — see ISP franchise management.
Extend operations beyond the office
Decisions without the export ritual
- Subscriber growth, renewals and expiry exposure
- Collections, dues and gateway reconciliation
- Complaints and SLA performance
- Network sessions
- Partner performance
- Inventory and field productivity
Move billing platforms without treating cutover as a gamble
- Data and workflow discovery
- Source-to-XIMS mapping
- Cleansing and trial migration
- Shadow-mode comparison
- Financial and subscriber reconciliation
- Controlled cutover
- First-cycle hypercare
The full method is documented on the ISP billing migration page.
Evaluate XIMS using evidence, not slogans
Evaluation is grounded in authentic screenshots with demo data, anonymized workflow examples, a supported-device matrix and approved references. Platform scale is stated in defined terms: 21,00,000+ active managed subscribers across 70+ production operators in 11 countries — figures maintained and verified by Xonware across the platform.
Frequently asked questions
What is ISP billing software?
ISP billing software manages recurring subscriber charges, invoices, payments, dues and renewals. A complete ISP platform also connects CRM, network access, complaints, partners and reporting.
Does XIMS support GST billing for Indian ISPs?
XIMS supports configurable GST invoicing workflows, including applicable CGST, SGST and IGST treatment based on approved configuration.
Can payment automatically restore internet service?
A verified payment can trigger an approved renewal and network-access workflow when the operator configures that policy and the connected network supports it.
Does XIMS work with MikroTik?
XIMS supports MikroTik-focused operations through RouterOS-aware integration and RADIUS, subject to the deployed network design.
Does XIMS include RADIUS billing?
XIMS connects RADIUS AAA and accounting with subscriber and billing context for PPPoE, IPoE or hotspot environments according to implementation.
Can XIMS manage FTTH networks?
XIMS provides FTTH-oriented subscriber, OLT/ONU, fibre, field and billing workflows through its connected modules and verified integrations.
Can franchise and reseller operations be managed?
Yes. XIMS supports scoped partner hierarchies, commercial workflows and reporting according to configured roles and business rules.
Can existing subscriber data be migrated?
Xonware uses a controlled mapping, trial migration, reconciliation and cutover process based on the source system and data quality.
Is XIMS cloud or on-premises?
XIMS is offered in the deployment models Xonware currently supports commercially; the fit for your operation is confirmed during evaluation.
How is XIMS different from conventional ISP software?
XIMS connects subscriber, billing, payment, support, partner and network-access operations through shared governed records rather than treating them as isolated tools.