MikroTik ISP Billing Software | PPPoE, RADIUS & Hotspot

One subscriber record from onboarding to network access

Broadband operators often manage customers in one application, billing in another and MikroTik routers through scripts or separate utilities. This creates delays, duplicate records and uncertainty about which system holds the correct status.

XIMS connects the subscriber’s commercial account with the access workflow. The same record used for KYC, plan selection and billing can drive PPPoE or hotspot access, bandwidth policy, suspension, reconnection, payment updates and support operations.

When a plan changes, the authorised network policy can change with it. When an account becomes eligible for restoration, the operational workflow can restore access without manually updating multiple systems. Every permitted action remains associated with the subscriber and the operator who performed it.

MikroTik operations controlled from the ISP platform

PPPoE subscriber provisioning

Create and manage PPPoE subscriber access according to the customer’s assigned broadband plan. XIMS links the PPPoE identity, profile, service status and session information to the subscriber’s CRM and billing record — so operators see access and account context together instead of switching between the billing desk and router administration.

RADIUS authentication, authorization and accounting

Authentication validates the subscriber, authorization applies the permitted service policy, and accounting records session activity. Workflows can support plan-based authorization, speed and policy attributes, start/stop/interim accounting, concurrent-session controls where configured, Change of Authorization, disconnect actions, and suspension and restoration.

MikroTik hotspot and captive-portal operations

Manage hotspot users, access profiles, voucher-based services and supported captive-portal workflows for public Wi-Fi, hospitality, prepaid access and managed hotspot environments — connected to customer or voucher status, package validity, payment and usage rules.

Bandwidth profiles and queue management

Define service plans in XIMS and apply the corresponding MikroTik bandwidth policy. Depending on the approved deployment configuration, XIMS can work with simple queues, queue trees, rate limits, priorities, parent queues and fair-usage policies.

DHCP and subscriber-device context

Manage supported static-lease, IP, MAC and subscriber-device relationships from the operational record, so support teams see customer, plan, device and access context without searching disconnected spreadsheets or router notes.

Address lists and controlled access actions

Use approved templates and authorised workflows for supported address-list and policy actions, including restricted-access, suspension or walled-garden use cases. Permissions and audit history determine who can initiate sensitive network actions.

Direct RouterOS integration with RADIUS working alongside it

XIMS can communicate with MikroTik RouterOS through the native API for supported configuration and operational actions. RADIUS handles authentication, authorization and session accounting, while the API supports approved router-management workflows.

The customer is created or onboarded in XIMS.
A broadband or hotspot plan is assigned.
XIMS creates or updates the supported subscriber-access configuration.
The subscriber authenticates through PPPoE, hotspot or another configured access method.
RADIUS applies the authorised service policy and records session accounting.
Billing and payment status remain associated with the same customer record.
Approved plan changes, suspension, restoration or disconnect actions are sent through the appropriate integration path.
Operators review customer, payment, session and support context from XIMS.

XIMS-native billing, CRM, support and workflow capabilities; native RADIUS/AAA; MikroTik RouterOS API integrations; device- or deployment-specific configurations; and roadmap or limited-availability functionality are distinguished clearly — an integration-dependent function is never described as universally native across every MikroTik deployment.

Commercial status and service access working together

XIMS supports prepaid, postpaid and hybrid ISP billing workflows. Invoices, renewals, adjustments, payment receipts and collection activity remain connected to the subscriber whose network access is being managed.

Automated recurring invoicing
Prepaid, postpaid and hybrid plans
GST-ready invoicing for Indian operators
Proration and plan changes
Credit notes and adjustments
Advance renewals and grace-period workflows
Dunning and collection follow-up
Payment receipts and account ledger
Bank and gateway reconciliation
Franchise and reseller settlement workflows

XIMS connects with supported payment gateways and UPI-enabled collection workflows. Once a payment is verified and posted to the subscriber’s account, the corresponding authorised restoration process can proceed without requiring the billing team to update separate network tools. See ISP billing software India for the complete billing platform.

Operate the wider ISP workflow from XIMS

MikroTik integration is one part of the operating platform. XIMS also supports the commercial and service workflows surrounding network access.

Subscriber CRM

Leads, KYC, service feasibility, onboarding, subscriber profiles, plan history, payment history, complaints and communication from a unified customer view — detailed under ISP CRM software.

Complaint and field-service management

Support tickets connected with the subscriber, assigned plan, device and relevant network context. SLA timers, escalations, technician assignment and supported mobile-closure evidence — see ISP complaint management software.

Franchise and reseller operations

Operator, franchise, reseller and zone structures with scoped access, wallet operations, commissions, collections and subscriber visibility — see ISP franchise management software.

FTTH, OLT and ONU operations

For operators using MikroTik alongside fibre access networks, XIMS and XIMS Access bring supported OLT, ONU/ONT, fibre and subscriber-activation workflows into the broader environment — with GPON OLT management software, FTTH management software and TR-069 ACS software for supported CPEs.

Customer self-care

Supported white-labelled applications or portals for plan information, payments, usage context, complaints and service updates.

Reports and dashboards

Subscriber growth, collections, expiries, payment status, sessions, complaints, partner performance and operational exceptions through role-appropriate dashboards and reports.

Compare complete operating workflows—not feature labels

Some systems record invoices but leave router configuration, RADIUS, customer support and fibre operations in separate tools. Others rely heavily on scripts or manual RouterOS administration. XIMS is designed to connect the commercial subscriber record with the authorised access workflow.

Evaluation area	Conventional billing-only or script-driven setup	XIMS with MikroTik integration
Subscriber record	Customer information may be split between billing, router and support tools	CRM, billing, access and support context connected to one subscriber record
MikroTik integration	Manual RouterOS work, scripts or separate utilities may be required	Supported actions handled through native RouterOS API integration and RADIUS workflows
PPPoE operations	Credentials and profiles may be maintained separately	PPPoE access linked to subscriber plan and commercial status
RADIUS AAA	May require an independent RADIUS platform and manual synchronisation	Authentication, authorization and accounting connected with XIMS subscriber operations
Plan and speed changes	Billing update and router update may be separate tasks	Approved plan and policy workflow can update the commercial and access context together
Suspension and restoration	Manual coordination between accounts and network teams	Controlled workflow connects account status with supported access actions
Hotspot services	Often managed in a separate hotspot utility	Supported hotspot, voucher and customer workflows managed within the XIMS environment
GST and Indian payments	May require external customisation or accounting workarounds	GST-ready billing and supported UPI/payment-gateway workflows
Complaints and field service	Separate helpdesk with limited network context	Ticket, SLA, field assignment and subscriber context connected within XIMS
Franchise and reseller operations	Often handled through spreadsheets or add-on modules	Multi-tier partner workflows, wallets, commissions and scoped access
FTTH and OLT operations	Fibre access commonly remains in a separate NMS	Supported OLT/ONU and FTTH workflows available through the XIMS ecosystem
Audit trail	Actions may be distributed across router logs, scripts and billing records	Authorised platform and integration actions recorded against operational context
Reporting	Separate exports must be combined manually	Commercial, subscriber, payment and supported access information available for joined reporting
Customer self-care	May require a separate application	Supported white-labelled customer app and portal connected to XIMS
Migration	Subscriber and router data may be moved independently	Structured data mapping, trial migration, reconciliation and controlled cutover

The important question is not whether a platform can create an invoice or add a PPPoE user. The real test is whether customer onboarding, payment status, RADIUS policy, MikroTik access, complaint handling and operational reporting work as connected parts of one controlled subscriber lifecycle.

XIMS is designed for operators that want MikroTik to remain an important network platform without forcing business and support teams to operate through disconnected systems.

Built for different MikroTik-powered service models

Broadband ISPs

Connect subscriber billing, PPPoE access, payments and customer care for regional and multi-branch broadband operations.

WISPs

Manage wireless subscribers, PPPoE or hotspot access, service plans, collections and support processes.

FTTH operators

Use MikroTik for routing or subscriber access while connecting supported OLT, ONU and fibre workflows through XIMS Access.

Hotspot and hospitality providers

Operate voucher, OTP or customer-linked hotspot services with package validity, payment and support context.

MSOs and cable operators

Coordinate broadband billing, partner structures, collections and supported multi-service operations.

Multi-location connectivity providers

Maintain controlled subscriber and network workflows across branches, POPs, routers and operational teams.

Network actions require operational control

Router-management capability should not mean unrestricted access. XIMS uses role-based permissions and operational audit history so sensitive actions can be limited to authorised users. Depending on the deployed configuration, the control model can cover:

Role-based access
Tenant and branch scope
Approval-sensitive workflows
Operator identity and timestamps
Action reasons and subscriber context
Integration-event history
Authentication and accounting records
Reviewable suspension and restoration activity

Move from disconnected billing and router operations with controlled reconciliation

Discovery — document subscribers, plans, billing cycles, PPPoE identities, profiles, routers, IP pools, payment status, partner structures and current operating exceptions.
Data mapping — map existing customer, plan, billing and access fields to the XIMS data model; resolve duplicates, missing identifiers and inconsistent plan names before cutover.
Trial migration — import a controlled sample and validate subscriber totals, balances, plan assignments, access identities and reporting outputs.
Shadow validation — run agreed checks against the existing environment; compare billing results, payment status and selected access workflows before switching production operations.
Controlled cutover — move authorised workflows in an agreed sequence, with rollback criteria and responsible owners identified in advance.
Hypercare — monitor authentication, billing, payments, suspensions, restorations and support exceptions through the first operational and billing cycles.

The full method is documented under ISP billing software migration.

Frequently asked questions

What is MikroTik ISP billing software?

MikroTik ISP billing software connects customer accounts, broadband plans, invoices and payments with subscriber-access operations on MikroTik RouterOS. XIMS adds CRM, RADIUS AAA, PPPoE and hotspot workflows, support, partner management and reporting around that connected subscriber lifecycle.

How does XIMS connect with MikroTik routers?

XIMS uses supported MikroTik RouterOS API integrations for approved router-management actions. RADIUS handles authentication, authorization and accounting for configured subscriber-access services. The available actions depend on the deployment design and enabled integrations.

Does XIMS support MikroTik PPPoE billing?

Yes. XIMS connects subscriber plans and billing status with supported PPPoE provisioning, authentication, policy and session workflows. Relevant subscriber, payment and access context can be reviewed through the XIMS operating environment.

Does XIMS include RADIUS AAA?

Yes. XIMS supports RADIUS authentication, authorization and accounting for configured broadband and hotspot deployments, including plan-based policy, session accounting and supported Change of Authorization or disconnect workflows.

Can XIMS manage MikroTik hotspot services?

Yes. Supported deployments can manage hotspot users, profiles, packages, vouchers and captive-portal workflows for public Wi-Fi, hospitality and prepaid-access use cases.

Can a payment restore a suspended subscriber?

XIMS can connect verified payment status with an authorised service-restoration workflow. The precise timing and access action depend on the ISP’s billing rules, grace policies and network configuration.

Does XIMS support bandwidth and FUP policies?

Yes. Broadband plans can carry supported bandwidth, fair-usage and policy attributes that are applied through the configured RADIUS or RouterOS integration workflow.

Can XIMS work with MikroTik and GPON OLTs together?

Yes. XIMS can support operators using MikroTik for routing or subscriber access alongside supported GPON/EPON OLT and ONU/ONT workflows through XIMS Access. Device compatibility and supported write operations should be confirmed during solution design.

Is XIMS suitable for Indian ISPs?

Yes. XIMS includes India-focused operational capabilities such as GST-ready billing, supported UPI and payment-gateway workflows, franchise and reseller management, PPPoE/RADIUS operations and support for mixed MikroTik and FTTH environments.

Can an ISP migrate existing subscribers and PPPoE users to XIMS?

Yes. Migration should follow discovery, data mapping, trial import, reconciliation, controlled cutover and hypercare. The exact migration plan depends on the source billing system, RouterOS configuration and quality of subscriber and access data.

Does XIMS require scripts for routine MikroTik operations?

XIMS is designed to use supported RouterOS API and RADIUS workflows for routine integrated operations. Any deployment-specific scripts or custom device configurations must be documented separately rather than presented as universal product behaviour.

How can an ISP evaluate XIMS with MikroTik?

Book a technical walkthrough with details of the current RouterOS versions, router roles, PPPoE or hotspot design, RADIUS setup, subscriber scale, plans and payment workflow. Xonware can then demonstrate the relevant operating flow and confirm integration scope.

RelatedGo deeper

See XIMS working with your MikroTik operating model

Bring your current RouterOS environment, subscriber-access method, broadband plans and billing workflow to a technical session. Xonware will map the customer, payment, RADIUS and MikroTik operations that apply to your network.

Book a MikroTik technical walkthrough Talk to Xonware

info@xonware.com · +91 8149646464

MikroTik ISP billing software for connected subscriber operations.